{"id":892,"date":"2026-07-02T08:12:16","date_gmt":"2026-07-02T08:12:16","guid":{"rendered":"https:\/\/www.vpascode.com\/de\/docs\/uncategorized\/mermaid-js-playbook\/mermaid-js-user-journey-syntax-guide\/"},"modified":"2026-07-30T01:23:17","modified_gmt":"2026-07-30T01:23:17","slug":"mermaid-js-user-journey-syntax-guide","status":"publish","type":"ld_docs","link":"https:\/\/www.vpascode.com\/de\/docs\/vpascode-docs\/mermaid-js-playbook\/mermaid-js-user-journey-syntax-guide\/","title":{"rendered":"Mermaid.js User Journey Syntax Guide"},"content":{"rendered":"<p>A User Journey diagram describes the steps a user takes to achieve a specific goal within your application. Unlike systems-focused flowcharts or sequence diagrams, user journeys focus on human actions, workflow stages, and user satisfaction tracking over time.<\/p>\n<h2>Basic Syntax Structure<\/h2>\n<p>Every user journey starts with the <code>journey<\/code> declaration, followed by a title and sequential sections that break down the user experience.<\/p>\n            <div class=\"vpascode-viewer-container vpascode-fancy-active\">\r\n                                <div class=\"vpascode-header\">\r\n                    <span class=\"vpascode-lang-label\">Mermaid<\/span>\r\n                    <a href=\"https:\/\/www.vpascode.com\/#mermaid:eNrLyi8tykut5OUqySzJSVUITswtAFKhxalFCl4wqeLU5JLM\/DyF4JLE9FQFv8TcVF4uBYWQxOJsMMdKITg5vwhIOSaX5BcZ6kBoIwCMHh4w\" \r\n                       target=\"_blank\" \r\n                       rel=\"noopener noreferrer\" \r\n                       class=\"vpascode-fancy-btn\">\r\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"margin-right: 8px;\"><path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path><path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path><\/svg>\r\n                        <span>Edit Mermaid in VPasCode<\/span>\r\n                    <\/a>\r\n                <\/div>\r\n                                <div class=\"vpascode-code-wrapper\">\r\n                    <pre class=\"lang-mermaid\"><code data-language=\"mermaid\" class=\"language-mermaid\">journey\r\ntitle Sample User Journey\r\nsection Stage Name\r\n  Task Name: Score: Actor1, Actor2<\/code><\/pre>                <\/div>\r\n                <div class=\"vpascode-actions\">\r\n                    <a href=\"https:\/\/www.vpascode.com\/#mermaid:eNrLyi8tykut5OUqySzJSVUITswtAFKhxalFCl4wqeLU5JLM\/DyF4JLE9FQFv8TcVF4uBYWQxOJsMMdKITg5vwhIOSaX5BcZ6kBoIwCMHh4w\" \r\n                       target=\"_blank\" \r\n                       rel=\"noopener noreferrer\" \r\n                       class=\"vpascode-fancy-btn\">\r\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"margin-right: 6px;\"><path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path><path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path><\/svg>\r\n                        <span>Edit Mermaid in VPasCode<\/span>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            \n<p id=\"UrcGTAj\"><img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"540\" class=\"alignnone size-full wp-image-896 \" src=\"https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620b91114c.png\" alt=\"\" srcset=\"https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620b91114c.png 500w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620b91114c-278x300.png 278w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<h2>Syntax Reference<\/h2>\n<p>The table below breaks down the primary elements used to construct a user journey map in Mermaid.js.<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"5\">\n<thead>\n<tr>\n<th>Component<\/th>\n<th>Description<\/th>\n<th>Syntax Example<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Declaration<\/strong><\/td>\n<td>Initializes the user journey diagram renderer.<\/td>\n<td><code>journey<\/code><\/td>\n<\/tr>\n<tr>\n<td><strong>Title<\/strong><\/td>\n<td>Defines the main heading or user goal at the top of the map.<\/td>\n<td><code>title Login Workflow<\/code><\/td>\n<\/tr>\n<tr>\n<td><strong>Section<\/strong><\/td>\n<td>Represents a high-level phase or stage of the user journey.<\/td>\n<td><code>section Discovery Phase<\/code><\/td>\n<\/tr>\n<tr>\n<td><strong>Task<\/strong><\/td>\n<td>A specific action taken by the user within a section.<\/td>\n<td><code>Browse documentation<\/code><\/td>\n<\/tr>\n<tr>\n<td><strong>Satisfaction Score<\/strong><\/td>\n<td>An integer from 1 to 5 mapping user delight or friction.<\/td>\n<td><code>: 4 :<\/code> <em>(4 out of 5)<\/em><\/td>\n<\/tr>\n<tr>\n<td><strong>Actors<\/strong><\/td>\n<td>Commas-separated list of roles involved in completing the task.<\/td>\n<td><code>User, System<\/code><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h2>Real-World Blueprint: E-Commerce Checkout Experience<\/h2>\n<p>This blueprint showcases a complete user journey tracking a customer&#8217;s experience purchasing an item online, tracking emotional pain points (low scores) and moments of delight (high scores).<\/p>\n            <div class=\"vpascode-viewer-container vpascode-fancy-active\">\r\n                                <div class=\"vpascode-header\">\r\n                    <span class=\"vpascode-lang-label\">Mermaid<\/span>\r\n                    <a href=\"https:\/\/www.vpascode.com\/#mermaid:eNpVkMtOw0AMRfdI\/MP9gLLgtckOlYeEkKgosLccNzFNZiKP0yp\/z0yrULrx5ti+j584WpDp8sLVO8F76DQIVqNxS0nwOuMk7BoDVhbrkR2PmjjuxDIC1kJ5H5toUJe+wl2FryRW2DL2A5lgMGUNTYXbE\/tW2Wdw\/Kg9NZIq3M98lly2wts4Op7HEKQrhw91fVCCRzCZnyuakAsogJjjGDK9OdIF1lPKZ2XrKbgYUqvDkG2hFift0pm9nJUlJbBJrV6E6grX86sVTb0Ex0sW29P\/imLyq7nB8udDWHQnkD5LgGPYqPVUdg9pT54+jXiLIY9cRbbUaWn4L9wCb7HR5MrpF0AWka0=\" \r\n                       target=\"_blank\" \r\n                       rel=\"noopener noreferrer\" \r\n                       class=\"vpascode-fancy-btn\">\r\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"margin-right: 8px;\"><path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path><path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path><\/svg>\r\n                        <span>Edit Mermaid in VPasCode<\/span>\r\n                    <\/a>\r\n                <\/div>\r\n                                <div class=\"vpascode-code-wrapper\">\r\n                    <pre class=\"lang-mermaid\"><code data-language=\"mermaid\" class=\"language-mermaid\">journey\r\ntitle Online Purchase Journey\r\nsection Product Discovery\r\n  Search for item: 4: User\r\n  Compare pricing: 3: User\r\n  View product images: 5: User\r\nsection Checkout Funnel\r\n  Add item to cart: 4: User\r\n  Create an account: 2: User, System\r\n  Enter shipping details: 3: User\r\n  Process credit card: 1: User, Payment Gateway\r\nsection Post-Purchase\r\n  Receive email confirmation: 5: System\r\n  Track package delivery: 4: User, Logistics<\/code><\/pre>                <\/div>\r\n                <div class=\"vpascode-actions\">\r\n                    <a href=\"https:\/\/www.vpascode.com\/#mermaid:eNpVkMtOw0AMRfdI\/MP9gLLgtckOlYeEkKgosLccNzFNZiKP0yp\/z0yrULrx5ti+j584WpDp8sLVO8F76DQIVqNxS0nwOuMk7BoDVhbrkR2PmjjuxDIC1kJ5H5toUJe+wl2FryRW2DL2A5lgMGUNTYXbE\/tW2Wdw\/Kg9NZIq3M98lly2wts4Op7HEKQrhw91fVCCRzCZnyuakAsogJjjGDK9OdIF1lPKZ2XrKbgYUqvDkG2hFift0pm9nJUlJbBJrV6E6grX86sVTb0Ex0sW29P\/imLyq7nB8udDWHQnkD5LgGPYqPVUdg9pT54+jXiLIY9cRbbUaWn4L9wCb7HR5MrpF0AWka0=\" \r\n                       target=\"_blank\" \r\n                       rel=\"noopener noreferrer\" \r\n                       class=\"vpascode-fancy-btn\">\r\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"margin-right: 6px;\"><path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path><path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path><\/svg>\r\n                        <span>Edit Mermaid in VPasCode<\/span>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            \n<p id=\"VasGPtu\"><a href=\"https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08.png\"><img decoding=\"async\" class=\"alignnone wp-image-897 size-full\" src=\"https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08.png\" alt=\"\" width=\"2357\" height=\"540\" srcset=\"https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08.png 2357w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08-300x69.png 300w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08-1024x235.png 1024w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08-768x176.png 768w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08-1536x352.png 1536w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620d4d8a08-2048x469.png 2048w\" sizes=\"(max-width: 2357px) 100vw, 2357px\" \/><\/a><\/p>\n<hr \/>\n<p><em><strong>Syntax Tip:<\/strong> Satisfaction scores are automatically color-coded by the renderer. A score of 1 or 2 highlights operational friction (red\/orange), a score of 3 is neutral (yellow), and scores of 4 or 5 represent smooth, successful interactions (green).<\/em><\/p>\n<hr \/>\n<h2>Advanced Concept: Multi-Actor Journeys<\/h2>\n<p>In complex workflows, tasks are rarely completed by a single person. Mermaid allows you to assign multiple actors to a single task by separating their names with commas. This is helpful for showing where a customer interaction requires backend support or automation from a system.<\/p>\n            <div class=\"vpascode-viewer-container vpascode-fancy-active\">\r\n                                <div class=\"vpascode-header\">\r\n                    <span class=\"vpascode-lang-label\">Mermaid<\/span>\r\n                    <a href=\"https:\/\/www.vpascode.com\/#mermaid:eNpVjbFOAzEQRPtI+Yf5gNAAadydAgUFBSQ\/4HOWY8HePXnXJ+7vcQQKohzNmzcf2qrQut04eyY8t+x8MyTXimObZ62Ox69Y5kzbjVFyVsGhmWuhP+IQrdfoeSzs8Kpt7DLn9EkecBeukws1mPEkvy1cESeSjt0HHFdzKrureDgXlsvmSRYy5yl611J6F04xY2xTwG3AAy2Udaa6w8uAUyd\/nl7JNC8ENmuEKGeIOr+tAfvw\/+MbOHxabA==\" \r\n                       target=\"_blank\" \r\n                       rel=\"noopener noreferrer\" \r\n                       class=\"vpascode-fancy-btn\">\r\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"margin-right: 8px;\"><path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path><path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path><\/svg>\r\n                        <span>Edit Mermaid in VPasCode<\/span>\r\n                    <\/a>\r\n                <\/div>\r\n                                <div class=\"vpascode-code-wrapper\">\r\n                    <pre class=\"lang-mermaid\"><code data-language=\"mermaid\" class=\"language-mermaid\">journey\r\ntitle Multi-Actor Support Example\r\nsection Customer Support Case\r\n  Submit trouble ticket: 3: Customer\r\n  Assign ticket to agent: 4: System, Support Admin\r\n  Investigate technical bug: 2: Developer, QA Tester\r\n  Resolve issue and notify: 5: Support Admin<\/code><\/pre>                <\/div>\r\n                <div class=\"vpascode-actions\">\r\n                    <a href=\"https:\/\/www.vpascode.com\/#mermaid:eNpVjbFOAzEQRPtI+Yf5gNAAadydAgUFBSQ\/4HOWY8HePXnXJ+7vcQQKohzNmzcf2qrQut04eyY8t+x8MyTXimObZ62Ox69Y5kzbjVFyVsGhmWuhP+IQrdfoeSzs8Kpt7DLn9EkecBeukws1mPEkvy1cESeSjt0HHFdzKrureDgXlsvmSRYy5yl611J6F04xY2xTwG3AAy2Udaa6w8uAUyd\/nl7JNC8ENmuEKGeIOr+tAfvw\/+MbOHxabA==\" \r\n                       target=\"_blank\" \r\n                       rel=\"noopener noreferrer\" \r\n                       class=\"vpascode-fancy-btn\">\r\n                        <svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" style=\"margin-right: 6px;\"><path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path><path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path><\/svg>\r\n                        <span>Edit Mermaid in VPasCode<\/span>\r\n                    <\/a>\r\n                <\/div>\r\n            <\/div>\r\n            \n<p id=\"oTBwXgi\"><img decoding=\"async\" width=\"1308\" height=\"540\" class=\"alignnone size-full wp-image-898 \" src=\"https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620ebf38f5.png\" alt=\"\" srcset=\"https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620ebf38f5.png 1308w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620ebf38f5-300x124.png 300w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620ebf38f5-1024x423.png 1024w, https:\/\/www.vpascode.com\/de\/wp-content\/uploads\/sites\/4\/2026\/07\/img_6a4620ebf38f5-768x317.png 768w\" sizes=\"(max-width: 1308px) 100vw, 1308px\" \/><\/p>\n<h2>Common Syntax Pitfalls<\/h2>\n<p>When writing user journey maps, small formatting mistakes can cause the rendering engine to throw an error. Keep these three formatting rules in mind to ensure your diagram builds correctly:<\/p>\n<ul>\n<li><strong>The Double Colon Rule:<\/strong> Every task line must follow the exact structure of <code>Task Description: Score: Actor<\/code>. Forgetting the second colon before the actor list is the most common reason a journey diagram fails to load.<\/li>\n<li><strong>Score Range Restrictions:<\/strong> Satisfaction scores must be an integer between 1 and 5. Passing a score of 0 or a number higher than 5 will break the layout parameters.<\/li>\n<li><strong>Indentation:<\/strong> While Mermaid is flexible with spaces, keeping your tasks indented under their respective sections makes your raw text files much easier to read and maintain as your product features scale.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A User Journey diagram describes the steps a user takes to achieve a specific goal within your application. Unlike systems-focused flowcharts or sequence diagrams, user journeys focus on human actions, workflow stages, and user satisfaction tracking over time. Basic Syntax&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":48,"menu_order":10,"template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"ld_collection":[14],"class_list":["post-892","ld_docs","type-ld_docs","status-publish","hentry","ld_collection-vpascode-docs"],"yoast_head":"<!-- This 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